design+code
A hospitality or fitness business spends months on its brand and its website, then pastes in the booking widget that came with its management platform. The experience breaks at the exact moment the customer was about to pay.
We design the brand and the site, and we rebuild the booking layer on top of the software you already run. You keep Zenchef, Mindbody or Resamania as the back office. What the customer touches becomes yours.
The short version of the grid we use with clients. We have no affiliate deal with any of these names.
OpenTable outside English-speaking markets. It is the default in the US, Canada and the UK. In France the demand density is with TheFork. If your covers are French, you are paying for an audience that is not looking for you.
Resy outside the US. Same reason, less coverage.
A marketplace as your only back office. TheFork is a discovery channel. The day you leave, you leave without your guest list.
The Booking Duo is our product arm, built with Luc Del Beato. It replaces the default widget of a fitness studio with a custom interface wired to the account they already have, matching their brand exactly. We wrote about what we built and why.
Live on Dynamo Cycling (Paris, Bordeaux, Marseille, Annecy), RIISE Studios and Punch Studios.
Usually not. The platform is a competent back office. The problem is the interface it ships with. We keep the platform and rebuild the layer the customer touches, through the API.
One bills you per seated guest, every visit, forever. The other is a flat monthly fee. Run the multiplication on your own covers before your next renewal. Most operators never have, and the result changes the conversation.
Yes. That is most of what we do. The official API gives enough to rebuild the whole booking journey while the studio keeps working in Mindbody.
The marketplace. You see the booking, you may see a name and a phone number. Ask any vendor one question before signing: what exactly can I export, in what format, on the day I cancel. Get the answer in the contract.
Four to eight weeks for a single site on an existing platform. Longer if the brand and the site are in scope too.
If the hotel runs Mews, SevenRooms for the restaurant. The PMS decides more about what the website can do than most operators expect.
Single-site restaurants and studios on a small budget. The problem is real, the economics do not work at that scale. We say so on the first call rather than sell a project that does not make sense.
Free audit, no call required.
Send us the URL of your booking page. We come back with five concrete things to improve on conversion, mobile, speed and tracking.
